first_imgYou know the feeling you get when your 2-year mobile contract is up and you start thinking about what kind of new smartphone or tablet you can justify buying? It’s almost like being a kid in November knowing Christmas is coming soon.That was how I felt as the service contract for my Motorola Xoom tablet was set to expire in January. I thought I wanted an iPad this time, but the cost seemed too high.  Even though I am a long-time Verizon customer and I was “upgrading” at the end of my Verizon contract, there was no discount offered on the device. I didn’t see a way to make it happen.Until one came along.Flush With CashSome unexpected checks came in to my business. A client that hadn’t paid in a while brought their payables up to date. A big project we’d just completed paid early. So we brought up the idea of buying an iPad for all three members of our team (we had done without a Holiday bonus last year).But which iPad? A friend – and certified Apple fanatic – had recommended the 32GB iPad with retina display and 4G cellular service. He called it the gateway to Apple fandom. We had a spare 45 minutes before a lunch appointment, and being a spontaneous bunch, we decided to check out tablets for ourselves at a local store. We had no intention to buy so we headed to a the nearest one, which happened to be an AT&T store.The minute we walked in the door a salesperson approached. I waved him off, saying we were just looking. He hovered anyway.We compared the iPad mini to the full-size version and decided we needed the bigger tablet, just as my friend had suggested. But the cost – $729.99 – seemed too high. That just seemed unjustifiable.But suddenly, good things started happening. Related Posts rieva lesonsky How OKR’s Completely Transformed Our Culture China and America want the AI Prize Title: Who … How to Get Started in China and Have Success $100 Off Was An Unexpected TreatThe salesman, sensing my mix of desire and reluctance, offered to take $100 off the price!That was not expected – especially after my Verizon conversation. I was tempted, but smelling the chance for a deal, I shifted into flea-market mode (I spent a lot of time in my teen years with my dad selling men’s shirts — he owned a men’s clothing store — at a Long Island flea market). I asked the salesman what he could do for us if we bought three iPads?He offered $100 off each device. No better than for one.My significant other says I’m a sucker for a bargain — even if it’s not really a good deal. So I decided that wasn’t good enough. “Is there anything else you can do?” I asked sweetly, expecting nothing.Service Credits Count, TooBut he surprised us and offered an additional $300 credit on mobile service for the three devices. The $600 savings had me hooked, but then, I’m an easy mark.I turned to my far more thrifty and level-headed partner for an opinion. (I felt like I was in an “of course we should buy the timeshare in Hawaii” mode.) She thought for about 30 seconds… and agreed. She reasoned that the $600 savings was nearly equivalent to a whole free iPad.Of course we couldn’t stop there. We also bought keyboard cases (we are writers after all) for all three iPads and their associated 2-year contracts. So the store made made back some of the discount before we walked out the door.Lessons Learned Worth More Than The SavingsIs this the way responsible business owners should make purchasing decisions? Probably not.But there are some worthwhile lessons for entrepreneurs here:Do your homework before you set foot in a store or go to a website to make a purchase. That way even if you do make an impulse buy, at least you’ll be making a more informed decision.Be open to doing business with vendors you haven’t worked with before.It’s OK to play hard to get, and don’t be afraid to haggle.On the flip side, it’s a good idea to empower your own salespeople to make quick decisions to close the deal. We never would have bought the iPads if the AT&T salesman hadn’t offered the discounts.After only three days of using my iPad, I love it. It’s intuitive, easy-to use, and could indeed be a gateway device turning me into a tablet junkie.AT&T Store image courtesy of Jason Dunn. What Nobody Teaches You About Getting Your Star… Tags:#AT&T#e-commerce#iPad#verizon last_img read more

first_imgYou own the outcomes you sell because you made the promises. You made the commitment on behalf of your company, and you must stand with your client and get things done when problems arise. Things will always go wrong, and inevitably, the more important the client, the more that goes wrong–especially when you first start serving them.Owning the outcomes does not require that you take care of all the transactions. If billing, for example, gets your client’s invoices wrong, you are responsible for making sure they are corrected. But you are not responsible for tracking down the invoices and correcting them.Here’s the challenge for you and your company: when you aren’t selling, no one is doing that work for you. No one is going to pick up the slack and do your prospecting for you. No one is going to forgive you for missing your goal because you were busy doing someone else’s job.But, for a lot of people, it’s too late. You have been taking care of your client’s problems so long that you are no longer a salesperson. Instead, you are glorified customer service. You’ve abandoned your role as peer, and you need to reset.The first conversation you need to have is with your clients. You’re going to tell them, “I am going to speak to John in billing, I am going to give him this information, and he’ll call you if he needs more information, and then again when he has you taken care of. I’ll have him call me as well, and I’ll call you to make sure you are 100 percent.”The second conversation you are going to need to have is with your team. You say, “I told Joan you are going to call her with questions, if you need to, and then you’ll call her to let her know everything has been taken care of. Let me know it’s all good, and I’ll call her to make sure she is happy and doesn’t need anything else.”You’re going to repeat this, handing the problem off to the person or people who own them. You are then going to go about your real work, helping clients achieve outcomes they can’t get without you.“What happens if my people keep dropping the ball?” you ask. Then your sales leader is going to need to intervene to negotiate a more stable and permanent solution. That’s the outcome they own. Essential Reading! Get my first book: The Only Sale Guide You’ll Ever Need “The USA Today bestseller by the star sales speaker and author of The Sales Blog that reveals how all salespeople can attain huge sales success through strategies backed by extensive research and experience.” Buy Nowlast_img read more

first_imgTwo children died in a stampede during ‘Chhath puja’ (offering to the sun god) late on Saturday in Bihar’s Aurangabad district.The incident happened near the Sun temple in Deo area of the district where a large number of devotees had gathered to perform the puja to the setting sun.The district officials said the incident happened when the devotees were returning after observing the religious ritual.Sun temple at Deo in Aurangabad district is famous for ‘Chhath puja’ congregation.The deceased children have been identified as Prince Kumar, 4, and a seven-year-old girl from Bihta of Patna district.District Magistrate Rahul Ranjan Mahiwal and Superintendent of Police Deepak Barnwal said the incident happened as an unexpected number of devotees had gathered at the temple and this led to a stampede.The officials met the family members of the children and said an ex gratia amount would be given to them.The four-day ‘Chhath puja’ ended on Sunday morning after devotees offered obeisance to the rising sun.last_img read more